Customer Service Policy

Service Principle

We adhere to the customer-oriented service principle, committed to providing professional, efficient, friendly, and comprehensive pre-sales and after-sales support for all global customers. We strive to resolve user inquiries and problems in a timely and effective manner.

Consultation Channel

All customer service inquiries, including product consultation, order questions, shipping inquiries, return and refund applications, policy consultation, and personalized suggestions, can be submitted through our official contact page. We provide unified and standardized customer service support for all users.

Pre-sales Service

We provide professional product feature consultation, texture adaptation guidance, usage suggestion, and shopping recommendation services to help every customer select suitable products that match their personal needs.

After-sales Service

We provide full after-sales protection including order tracking, logistics inquiry, defective product processing, return and refund support, and problem troubleshooting. We strictly implement our official shipping and refund policies to protect every customer’s legitimate shopping rights and interests.

Transaction Currency Standard

All commodity pricing, order settlement, refund calculation and official transaction records on our website are unified in US Dollars (USD). All transactions are settled in accordance with the unified currency standard of the official website.

Service Commitment

We maintain polite, patient, and professional service attitudes for all customer feedback. We process user submissions in a standardized manner and reply to valid inquiries as soon as possible. We continuously optimize our service system based on customer feedback to upgrade overall shopping experience.

 

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